Leadership and CX Podcast od https://www.etechgs.com/feed/podcast/
https://www.etechgs.com/feed/podcast/
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Slušaj posljednju epizodu:
Prethodne epizode
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44 - The Human Touch in a Tech-Driven World: Striking the Balance for Optimal ExperiencesFri, 03 May 2024
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43 - The CX Success Recipe By Shep HykenThu, 14 Mar 2024
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42 - Emotional Intelligence in Leadership: The Power of EQTue, 09 Jan 2024 - 0h
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41 - Five Critical Components of a Winning CultureWed, 20 Dec 2023 - 0h
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40 - The 6 Critical Leadership Practices for Leading Your Team to Success-Part 2Wed, 29 Nov 2023 - 0h
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39 - The 6 Critical Leadership Practices for Leading Your Team to Success-Part 1Thu, 16 Nov 2023 - 0h
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38 - The Role of Innovation in CX | How to Stay Ahead of Changing Customer ExpectationsMon, 16 Oct 2023 - 0h
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37 - Am I Fit To Work Remotely?Thu, 09 Nov 2023 - 0h
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36 - Actionable Insights for Maximizing Customer and Agent Experience in Contact CentersFri, 20 Oct 2023 - 0h
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35 - Does AI Play A Role In Improving An Agent’s Life?Thu, 17 Aug 2023 - 0h
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34 - The Impact of Servant Leadership on Employee EmpowermentThu, 10 Nov 2022 - 0h
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33 - The Changing Face of Contact Center Operations – Where Are We Heading?Tue, 05 Jul 2022 - 0h
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32 - How Human Resources Helps in Creating Better Customer ExperiencesThu, 30 Jun 2022 - 0h
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31 - How to Create a Passionate Workforce?Tue, 24 May 2022 - 0h
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30 - Driving CX Success By Leveraging Customer InsightsWed, 23 Feb 2022 - 0h
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29 - HOW TO ENSURE DATA PRIVACY AND DATA SECURITY IN THE CONTACT CENTER?Thu, 27 Jan 2022 - 0h
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28 - Integrating Human and Artificial Intelligence to Improve Customer ExperienceTue, 23 Nov 2021 - 0h
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27 - Wellbeing Leadership Suggestions – Leading from the Front PodcastThu, 18 Mar 2021 - 0h
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26 - Setting Big Goals – Leading From the FrontThu, 18 Mar 2021 - 0h
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25 - Make a Remarkable Difference – Leading From the Front!Thu, 18 Mar 2021 - 0h
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24 - Change Your Selling Game With Empathy And AuthenticityThu, 24 Aug 2023 - 0h
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23 - How To Lead With Empathy: Nurturing Strong RelationshipsThu, 24 Aug 2023 - 0h
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22 - Mindful Communication: Fostering Connection and TrustWed, 12 Jul 2023 - 0h
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21 - The Future of Contact Center Leadership – What Needs To Be ChangedThu, 22 Jun 2023 - 0h
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20 - The Future of Customer Service with AI-Enabled Contact CentersFri, 05 May 2023 - 0h
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19 - Insights To Impact Amplify Call Centre Success With A Data Driven CultureWed, 19 Apr 2023 - 0h
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10 - How is Live Chat Changing the CX Game?Wed, 28 Dec 2022 - 0h
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9 - The detour – Attrition to RetentionTue, 20 Dec 2022 - 0h
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